Refund Policy

At Pixel Pulse Café, we aim to provide the best gaming experience possible. If for any reason you are not completely satisfied with our services or products, we’re here to help. Please review our refund policy below: 1. Gaming Session Refunds If you experience any technical issues with our gaming equipment or software that prevent you from enjoying your session, we will offer a full refund or a replacement session, depending on the issue. Refunds will be issued upon request, provided the issue is reported within 24 hours of your session. 2. Event and Tournament Refunds For events and tournaments, we provide a full refund if you cancel your registration at least 48 hours before the scheduled start time. Cancellations made after this period will not be eligible for a refund. However, if the event is canceled by us for any reason, you will receive a full refund. 3. Food and Beverage Refunds If you are unsatisfied with any food or beverage item purchased from our café, please let us know immediately, and we’ll do our best to resolve the issue. If the product does not meet your expectations or if there is a mistake with your order, we will offer a refund or replacement. 4. Membership Refunds Memberships are non-refundable. However, if there are issues with your membership benefits, please contact our customer service team, and we will work with you to resolve the matter. 5. Refund Process To request a refund, please contact us directly via email or at the front desk with your order details, session time, or event information. Refunds will be processed within 7 business days, and the amount will be returned to the original payment method. We strive to make your experience at Pixel Pulse Café exceptional, and we’ll do everything we can to ensure that you’re satisfied. If you have any questions or concerns about our refund policy, feel free to reach out to us!